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        1411 E. Mission Ave.
        Spokane, WA ‍99252-0001
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        Smell or hear a gas leak or need to report a downed power line?

        Call (800) 227-9187.

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    Natural gas safety

    Need to report a gas leak? Call (800) 227-9187. 

    Potential dangers of natural gas

    Natural gas produces heat, carbon dioxide (CO), and water vapor under proper operating conditions and can be dangerous if handled improperly. Review our indoor and outdoor natural gas safety tips to recognize signs of trouble and understand steps to ensure your safety.

    What to do before you dig in your yard

    Visit our Call 811 before you dig page for details on staying safe while digging in your yard.

    If you smell gas or suspect a leak
    • Evacuate: Move everyone upwind – away from the area.
    • Avoid sparks: Don’t use anything that could cause a spark, like flashlights or lighters.
    • Call for help: From a safe distance, call 911 and then Avista at (800) 227-9187.
    • Don’t repair: Never try to fix a natural gas line yourself or restrict the gas flow. Wait for professionals.
    • Stay away: Keep away from the area until emergency personnel indicate it's safe to return.

    Watch a video: Smell gas? Get out!

    Watch a video: Outdoor Gas Leaks

    How to detect a gas leak

    Natural gas is colorless, odorless, and lighter than air. It becomes combustible when mixed with air and exposed to an ignition source. To help detect leaks, we add a sulfur-like, rotten egg smell. Look for these signs:

    • Smell rotten eggs
    • Hear hissing or roaring
    • See bubbles or blowing dirt?

    Watch for these signs

    • Blowing or hissing sounds
    • Dust blowing from a hole in the ground
    • Continuous bubbling in wet or flooded areas
    • Dead or discolored vegetation in an otherwise green area
    • Pilot lights that won't light but still emit gas
    Ways to prevent gas leaks
    • Secure appliances: Anchor your natural gas water heater to a wall
    • Store safely: Keep flammable materials away from natural gas appliances
    • Clear areas: Keep combustibles and other materials away from the area around natural gas appliances
    • Child safety: Teach children to stay away from natural gas appliances
    • Clean appliances: Keep ranges and ovens clean to prevent grease fires
    • Proper use: Never use the oven or range to heat a room
    • Avoid damage: Don't let children swing from gas pipes
    Protect against carbon monoxide gas

    Carbon monoxide (CO) is a colorless, odorless, toxic gas produced when fuel burns without enough oxygen. It can accumulate unnoticed, causing illness or even death.

    Detection and response:

    • Symptoms: Headache, dizziness, fatigue, nausea, confusion, blurry vision, chest pain, shortness of breath, flushed skin.
    • Immediate Actions:
      1. Evacuate: Get everyone to fresh air immediately.
      2. Call 911: Then call Avista at (800) 227-9187. Do not reenter until it's safe.
      3. Seek medical attention: Inform medical staff about suspected CO poisoning.

    Watch a video: Signs of carbon monoxide poisoning

    Installing a carbon monoxide detector

    CO detectors monitor CO levels and alert you to danger. Buy UL-listed models and follow the manufacturer's instructions.

    Common sources of carbon monoxide
    • Blocked vents or chimney
    • Fireplace
    • Stove
    • Car
    • Gas barbecue
    • Portable generator
    • Furnace
    • Water heater
    • Dryer
    Preventing carbon monoxide poisoning
    • Annual maintenance: Have heating systems, water heaters, and other fuel-burning appliances serviced by a qualified technician.
    • Ventilation: Ensure appliances and heating equipment have adequate ventilation.
    How to care for pilot lights

    Modern natural gas appliances: Equipped with electronic ignition and automatic shutoff valves.

    Older natural gas appliances: May have continuously burning pilot lights without automatic shutoff valves. If the pilot light goes out, call Avista at (800) 227-9187 for assistance.

    • In Oregon: Schedule a time for us to visit and relight your pilot. Call us at (800) 227-9187.
    • In Washington and Idaho: Find a certified contractor near you. Avista recommends getting at least 3 bids.
    Sewer safety

    You may encounter a gas line that was inadvertently bored through a sewer line. If you're cleaning out a sewer line with a rooter device, look for these signs:

    • Bubbles rising through standing water or toilet bowl
    • Strong “rotten egg” odor of natural gas
    • Dirt blowing from a hole in the ground
    • Hissing or whistling noise
    • Dead vegetation in an otherwise green area

    Watch a video: Outdoor Gas Leaks

    If you see the signs above, act quickly:

    • Evacuate: Get everyone out immediately and leave doors open.
    • Avoid sparks: Don’t use anything that could cause a spark, like flashlights or lighters.
    • Call for help: From a safe distance, call 911 and then Avista at (800) 227-9187.

    Crossbore

    Natural gas meter tests and safety inspections

    Natural gas is one of the safest and most reliable fuels available. However, regular maintenance is essential.

    • Meter Testing: Each meter is factory-tested. Avista randomly tests about 4,000 meters annually. If your meter is selected, you'll be notified in advance as your service will be temporarily disconnected. An Avista representative will check and relight your appliances afterward. An adult (18+) must be present.
    • Safety Inspections: Avista conducts several annual safety inspections. These typically don't require home access. If a meter needs replacement, we'll contact you to schedule a convenient time. Do not attempt to relight your natural gas equipment yourself.

    Visit our natural gas safety inspections page for more details.

    Avista employees and authorized contractors carry photo identification and should always identify themselves upon request.

    Excess Flow Valves (EFVs)

    An EFV restricts the flow of natural gas if an underground pipe is punctured or severed. However, it doesn't completely shut off the flow. Always click or call 811 before digging to mark underground utility lines.

    Important information about EFVs:

    • Limitations: EFVs don't protect against appliance malfunctions, small leaks, or meter leaks.
    • Suitability: Not suitable for all applications.
    • Natural disasters: May not protect against earthquake or flood damage.

    Installation:

    • Installed underground on the service pipeline between the natural gas main and the Avista meter.
    • EFVs have been installed on most new and replaced services since 2008. Existing customers can request an EFV at their expense. Costs vary, and estimates are provided case-by-case.

    Request an EFV:

    • Call (800) 227-9187 or email ask@myavista.com to check if you have an EFV or to request installation.
    Buried natural gas piping

    If you have buried natural gas piping between your meter and equipment, note the following:

    • Responsibility: Homeowners are responsible for piping between the meter and equipment.
    • Additional piping: Periodic inspections are recommended for additional underground piping (to a barn or shop).
    • Inspections and repairs: Local contractors can inspect, and repair buried piping. Unsafe conditions should be addressed immediately.
    • Hiring a contractor: Ensure all work complies with state and local codes. Locate lines in advance and hand-dig when excavating.

    For concerns or repairs, contact a licensed plumber or heating dealer.

    Buried gas piping illustration 

    Additional safety tips
    • Clear accumulated ice and snow: Regularly remove ice and snow from the meter and ensure all appliance exhaust vents on the side of your home or business are free from obstructions.
    • Maintain gutters and downspouts: Clean and repair any leaky seams to prevent melting snow and ice from dripping onto the meter.
    • Safety
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    • We're doing more to protect against wildfires
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