Whatever the reason, if you or someone you know is looking for ways to manage energy bills or home energy usage, we’re here to help.
Avista offers billing options to help you control your bill amounts and due dates.
- Comfort Level Billing can divide your yearly energy costs into 12 equal and predictable monthly payments.
- Payment Arrangements may be made to extend your due date or split your payment up over multiple days.
- My Energy Discount offers an ongoing monthly bill discount to income-qualified Oregon and Washington customers.
Avista also offers tools and services to help you lower your home’s energy usage.
- Do-It-Yourself Energy Saving Videos in our At Home with Lisa series show you easy ways to keep your heat inside, improve your home’s comfort and save energy.
- Home Energy Audit services offer personalized insight into your home’s energy usage, appliances, insulation, HVAC, water heating system, and more. Idaho and Washington customers can sign up through Avista. Oregon customers can register through our partner, Energy Trust of Oregon.
- Online Energy Manager tool shows Washington customers with smart meters where their daily energy usage is going. It breaks down how much energy each appliance and activity use, making it easier to identify opportunities to adjust and save.
Local community action agencies offer Avista-supported programs to help you pay your bills.
- Hardship Grants may be available without income limitations for urgent payment help.
- Energy Assistance Grants may be available to income-qualified customers who need longer-term payment help.
- Home Weatherization Upgrades may be available to income-qualified customers who need help with things like insulation, heating, water heating, windows, sealing air and ductwork leaks, or more in their home. Idaho and Washington customers can learn more through their local agency, while Oregon customers can learn more through Energy Trust of Oregon.
Give our Customer Service team a call at (800) 227-9187 or visit myavista.com/assistance to learn more about the options we provide. We want to help you find solutions.